FAQs

  • Yes — you can usually claim on frames, lenses, prescription sunglasses, and contacts if you have extras cover.

    We offer HICAPS for easy on-the-spot claiming.

    See claiming details →

  • Your rebate depends on your level of extras cover, your insurer’s benefits for optical services, and how much you’ve already claimed this year.

    We recommend checking your policy for the most accurate information.

    View more details →

  • We offer a range of no-gap glasses — fully covered by many health funds if you have available extras benefits.

    For options like multifocal lenses, prescription sunglasses, or lens upgrades, we’ll provide a clear known-gap quote upfront.

  • Most eye tests at Loom Optical take up to 60 minutes.

    We take time to thoroughly assess your vision and eye health, with advanced imaging included where needed.

  • We proudly offer a curated collection of handcrafted eyewear from independent designers, including LINDBERG, AHLEM, Anne & Valentin, Garrett Leight, Barton Perreira, and more.

    For those needing certified eye protection, we also stock safety glasses from SafeStyle.

    We’re proud to support Spencer Wilson, an Australian-owned, family-run eyewear company, with a range of no-gap and minimal-gap frames for cost-conscious options.

    Every piece we stock is chosen with care — for its quality, comfort, and considered design.

  • Please bring:

    • Your current glasses or contact lenses (if you wear them)

    • Your Medicare card

    • Your private health fund membership card (if you have extras cover)

    • Any referral letters or relevant medical information (if applicable)

  • We offer a wide range of lenses, including:

    • Single vision lenses

    • Multifocal lenses

    • Anti-fatigue lenses

    • Transition lenses (light-adaptive)

    • Prescription sunglasses

    • Specialty coatings like anti-reflective and blue-light filters

  • Yes — we stock certified prescription safety glasses from SafeStyle, suitable for work and home use.

    Our safety eyewear meets Australian standards for impact protection.

  • Absolutely. We offer prescription sunglasses across a wide range of designer frames, including options for polarised lenses, transition lenses, and custom tints.
    Prescription sunglasses are also claimable through most private health funds with extras cover.

    See more about prescription sunglasses →